Shipping & Returns

We Ship Worldwide  

 It may take up to 10 business days to prepare and pack your order.

You will get a tracking number when your parcel is on the way

 

Shipping Times 

Shipping may take up to  21 business days from the day of shipment. 

*For Israeli customers, pickup is available (Please put phone number at checkout so we can get in touch).

 

Exchanges / Refunds

It is very important to me that you are happy with your purchase.

If for any reason you are not pleased, please contact me within three days of receiving your purchase to get an exchange and/or refund. I will also send over shipping instructions. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Your Refund / exchange will be issued once I receive the garment in its original condition.

Shipping and insurance costs are non-refundable. If your items were purchased with a "free shipping" offer, $15 will be deducted from your refund. If any customs fee occurs on the returning items, they will be deducted from your refund/exchange.

 

Exceptions / Non-returnable items

Unfortunately, we cannot accept returns on custom-made items, sale items, gift cards and items altered by special request. These are non-refundable and non-changeable.



You can always contact us for any return question at aluma@alumafashion.com